Emotional quotient (EQ) is the measure of awareness, understanding and management of emotions in yourself and in your relations with others.

Emotional intelligence (EI) is the awareness, understanding and management of emotions in yourself and in your relations with others.  EI makes up 80-90% of our success as individuals.  Studies have shown that one's intelligence quotient (IQ) will get them in the door for their profession whether it is a doctor, pilot, engineer or information technologist.  However, one's emotional quotient is what makes them successful!

Raising your emotional quotient by developing emotional intelligence competencies gives peak results.

Our emotions motivate everything we do whether we know it or not.  That is why in EI development we begin with awareness and use that awareness to help manage our own emotions and better understand the emotions of others.

• Awareness of our emotions, what our belief systems are, and what we feel about them is the starting place.  These emotions move us to do or not do our actions.  When we become aware of our emotions, we can then choose our response or the action we want.  When we do this, we manage our emotions.
• Management of emotions is possible and can change our lives for the better.  It starts with awareness of the emotion and then determining what result or outcome you would like to have.  When you manage your emotions, you gain control of the outcome.
• Beginning with self-awareness and self-management of our emotions, we can move more effectively into awareness of others' emotions.  The awareness of our own emotions enables us to understand more accurately the feelings of others without projection of our own "stuff."  To look at others objectively and "the shoes they are walking in" provides the space to respond appropriately and create win-win experiences. We do this by developing our social skills to help us better understand and communicate with others.

My client, Bob, was dreading one of those "difficult conversations" with an employee.  The conversation was with a person who really did not care much for Bob.  Bob took stock in his own emotions toward this employee.  He asked himself if he felt defensive, hurt, and/or angry?  What else could this person's views really mean?  Is this person feeling jealous, squelched or just insecure in his own abilities? What was the outcome Bob desired for this conversation?  After a brief session with Bob, he was prepared to go into the meeting to have a win-win conversation that gave him peak results!

The development and use of emotional intelligence in our professional lives creates peak results!  The added plus... it spills over and enriches our personal lives too!

EQ4U?

---Julie Moraga, the EQ Coach, Trainer & Speaker